At Triporeal, we are committed to providing transparent and professional travel assistance. As an independent travel agency, we help customers arrange bookings with airlines, hotels, tour operators, and other travel suppliers. This Refund Policy explains how cancellations, refunds, travel credits, and applicable service fees are handled.
By requesting or confirming a booking through Triporeal, you acknowledge and agree to the terms outlined below.
1. Independent Travel Agency
Triporeal acts as an independent travel agency and is not owned by, affiliated with, or acting on behalf of any airline, hotel, cruise line, or government authority.
Refund decisions are made by the respective airline, hotel, or travel supplier according to their published fare rules and booking conditions. Triporeal cannot approve, deny, or guarantee refunds that are controlled by third-party suppliers.
2. Refund Eligibility
Eligibility for a refund depends entirely on the fare conditions, booking rules, and cancellation policies of the travel supplier.
Refund eligibility may vary based on factors including:
Some reservations may be fully refundable, partially refundable, eligible for travel credit, or entirely non-refundable.
3. Cancellation Requests
If you wish to cancel your reservation, please contact Triporeal as soon as possible.
Submitting a cancellation request does not automatically qualify for a refund. All requests remain subject to review and approval by the relevant travel supplier.
Where permitted, our travel advisors will assist in submitting eligible cancellation or refund requests on your behalf.
4. Non-Refundable Reservations
Certain bookings cannot be refunded.
These may include:
Please review the applicable fare conditions before confirming your reservation.
5. Optional Professional Service Fees
Triporeal may charge an optional professional service fee for travel planning, reservation assistance, itinerary modifications, booking support, or other requested services.
Where applicable:
6. Airline and Supplier Charges
Airlines, hotels, and other travel providers may apply their own:
These charges are determined solely by the travel supplier and are outside Triporeal’s control.
7. Refund Processing Time
Once a refund has been approved by the supplier, processing times may vary.
Most approved refunds are completed within 6 to 12 weeks, although some suppliers may require additional time depending on their internal procedures.
Triporeal cannot accelerate refund processing performed by airlines, hotels, banks, or payment providers.
8. Refund Method
Approved refunds are generally returned using the original payment method whenever possible.
Processing times may also depend on your financial institution or payment provider.
9. Travel Credits
Some airlines or travel suppliers may issue travel vouchers or future travel credits instead of monetary refunds.
Where available, these credits remain subject to the supplier’s own terms, validity periods, and redemption conditions.
10. Circumstances Beyond Our Control
Refund availability may be affected by circumstances beyond Triporeal’s control, including:
Refund decisions in these situations remain subject to supplier policies.
11. Need Assistance?
If you have questions regarding your booking or wish to discuss refund eligibility, our travel advisors are available to assist you.
Triporeal
Customer Support: (866) 544-8496
Email: contact@triporeal.com
Website: triporeal.com
We are committed to providing clear information, transparent communication, and professional assistance throughout the refund process while working within the policies established by the respective travel suppliers.
